Frequently Asked Questions (FAQ):

What is DVA (Department of Veterans Affairs)?

The Department of Veterans Affairs (DVA) provides a range of health services and benefits to veterans and their families. These services are designed to support those who have served in the Australian Defence Force (ADF) and their dependents, ensuring access to high-quality healthcare and rehabilitation services.

At Palms Physiotherapy, we are proud to offer physiotherapy treatment for DVA patients covered by both the Gold Card and White Card, with no out-of-pocket expenses for eligible services.

DVA Eligibility: Gold Card vs White Card

1. Gold Card: The Gold Card provides comprehensive benefits for veterans who have been assessed as having a service-related condition. This card covers a wide range of healthcare services, including physiotherapy, without any out-of-pocket costs.

2. White Card: The White Card is issued to veterans who have a non-service-related condition but are eligible for treatment for specific conditions that are accepted by DVA. If you have a White Card, you can also access physiotherapy services for the specific conditions that are covered.

At Palms Physiotherapy & Allied Health, we welcome both Gold and White Card holders and are committed to making your physiotherapy experience as smooth and hassle-free as possible.

How to Access Therapy for DVA Patients

To access physiotherapy services through DVA, you will need the following:

• GP Referral: A GP referral is required to begin physiotherapy treatment under the DVA scheme. Your GP will assess your condition and provide a referral for physiotherapy treatment if it is deemed necessary. This referral will outline your health issues and the number of sessions you are eligible for.

• DVA Referral: If you are a Gold or White Card holder, DVA will cover the costs of physiotherapy sessions for your service-related condition or approved health issue. Once you have your referral, you can book your physiotherapy appointments with us.

Treatment Cycle for DVA Physiotherapy

Once referred, your journey will typically involve the following steps:

1. Initial Assessment: The first step is an initial assessment where your therapist will conduct a thorough examination of your condition, including your medical history, and discuss your health goals. This session will help determine the best treatment plan for your needs.

2. Treatment Plan: Based on your assessment, your physiotherapist will create a personalised treatment plan that addresses your unique condition. This may include a combination of hands-on therapy, exercises, rehabilitation programs, pain management techniques, and functional training.

3. Ongoing Treatment: Your treatment cycle will consist of ongoing  sessions to monitor your progress, adjust your treatment plan as needed, and ensure you're improving and achieving your goals. Gold Cardholders are typically eligible for an unlimited number of sessions, while White Card holders may have limited access, depending on their specific condition.

4. Review and Progress: As your physiotherapy progresses, your physiotherapist will regularly review your condition and treatment plan to ensure the best possible outcomes. The number of sessions needed will vary depending on your condition and response to treatment.

No Gap for DVA Patients

At Palms Physiotherapy & Allied Health, we do not charge a gap for any out-of-pocket costs for DVA patients. All Gold Card and White Card patients will have their physiotherapy sessions fully covered by DVA, ensuring that you receive the care you need without worrying about additional costs.

Why Choose Palms Physiotherapy for DVA Services?

• No out-of-pocket costs for DVA patients.

• Experienced and highly trained physiotherapists specializing in a wide range of conditions.

• Personalized treatment plans tailored to your specific needs and goals.

• A holistic approach to physiotherapy that focuses on long-term wellness and recovery.

• Convenient locations in Malaga, Noranda, and Ellenbrook, with easy access for veterans.

We understand the unique challenges that veterans face, and our team is here to provide compassionate, effective, and expert care to help you achieve the best possible outcomes.