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NDIS Therapies & Allied Health Services at Palms Allied Health
At Palms Physiotherapy & Allied Health, we are passionate about empowering individuals with disabilities through our dedicated NDIS services. We understand that each NDIS participant has unique needs, and we are committed to delivering personalised, comprehensive care to help improve mobility, enhance independence, and support overall well-being.
Our team of experienced NDIS professionals includes Physiotherapists, Occupational Therapists, Exercise Physiologists, and Speech Therapists, all working together to provide holistic care that is tailored to each client’s specific goals and NDIS plan. We aim to help you live life to the fullest, with treatments designed to address your individual challenges.
Why Choose Palms Allied Health for NDIS?
Expert NDIS Team: Our therapists are highly experienced in working with NDIS participants, providing individualised care that aligns with your NDIS goals.
Mobile Services: We bring care directly to your home or community, making it easier and more convenient to access the support you need.
Holistic Care Approach: We offer a wide range of services, including physiotherapy, occupational therapy, exercise physiology, and speech therapy, ensuring all aspects of your health and well-being are covered.
Personalised Care Plans: Every client receives a custom treatment plan based on their goals and needs, focusing on improving mobility, strength, and independence.
NDIS Services We Offer
Physiotherapy: For improving mobility, managing pain, and supporting rehabilitation.
Occupational Therapy: To enhance daily living skills and increase independence.
Exercise Physiology: To create tailored exercise programs for managing chronic conditions and improving physical health.
Speech Therapy: For communication and swallowing difficulties.
At Palms Allied Health, we are dedicated to helping NDIS participants achieve their health goals, enhance their quality of life, and gain greater independence. Whether you’re managing a long-term condition or working towards a specific goal, we are here to provide the support and expertise you need.
Our Commitment to NDIS Participants
At Palms Allied Health, we understand the importance of accessible and high-quality care for everyone, including those supported by the National Disability Insurance Scheme (NDIS). While we are not an NDIS registered provider, this does not reflect on the quality of care and services we offer.
Who We Can Support:
We are fully equipped to see patients who are Plan Managed or Self Managed. This allows us to provide our exceptional services to a broader range of NDIS participants. Our approach is driven by a genuine passion for helping individuals achieve their health and wellness goals, fostering a community where everyone feels valued and cared for. Our team is dedicated to treating every patient with the utmost respect and individualised attention, rather than as just a number in a large corporate system.
Get Help Today
At Palms Physiotherapy & Allied Health, our experienced team is here to help children and adults manage their condition and improve their quality of life.
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Head to this page to see the different conditions that we can help with, and get you the pain relief and function you deserve!
NDIS Service Fees & Appointment Information
Costs of Service
At Palms, we charge all therapy services at the same hourly rate for both NDIS and non-NDIS clients. This includes face-to-face sessions, telehealth consultations, and the necessary documentation work.
All fees for NDIS participants are in line with the NDIS Pricing Arrangements and Price Limits Guide.
Community visits incur additional costs.
Our payment terms vary depending on how your NDIS funds are managed.
Treatment Appointments (Direct Service)
Direct treatment services include:
Face-to-face appointments at our clinic
Conferences with parents, schools, employers, or other allied health providers
Tele-therapy services
Phone consultations
In-community appointments (school, home, playground, workplace, etc.)
Treatment Appointments (Indirect Service)
Indirect treatment services (documentation, phone conversations, equipment prescription, etc.) are charged at the hourly rate.
In-Community Appointments
Face-to-face appointments at schools, homes, playgrounds, or other locations. These sessions are charged at the hourly rate plus travel and petrol costs.
Cancellation Fees
All cancellations or non-attendance must be provided with 48 business hours’ notice to avoid a cancellation fee. Failure to provide notice will result in the full fee being charged for the service.
Additional Policies
Parents or carers agree that Palms Physiotherapy & Allied Health holds a general lien over all personal records, files, and documents related to services provided as security for outstanding payments until settled.
Changes to NDIS Pricing and Policies
In the event of changes to NDIS Pricing or policies, Palms Physiotherapy & Allied Health will update our fees to reflect those changes. Clients agree to these changes in advance, and participants will be informed accordingly.
Outstanding Fees
If payments are not made within specified payment terms, Palms reserves the right to cancel future appointments with 72 business hours’ notice until payments are settled. Repeated late payments may result in a requirement for advance payment.
For Self-Managed Clients, interest may be charged on overdue invoices at a rate of 6% above the Reserve Bank of Australia’s official cash rate. Recovery costs may apply if additional action is required.
Self-Managed Clients
To help manage your NDIS plan, the following guides are available:
At Palms Physiotherapy & Allied Health, our approach to care is driven by compassion, professionalism, and inclusivity. We ensure our clients receive the highest level of service in accordance with industry standards, while maintaining transparency and flexibility.
Our Core Therapy Values Include:
Cultural Inclusivity
Neurodiverse Approach and Language
Trauma-Informed Care
Creating a Safe Environment for All Clients
Compliments and Feedback
We operate with a philosophy of continuous improvement. Your feedback—both positive and constructive—helps us enhance the quality of our services. We believe in a simple feedback model:
If you’re not happy, let us know so we can resolve it.
If you’re happy, tell others!
You can easily share your thoughts using our feedback form or by speaking directly with any of our team members.
Compliments and Complaints Form
Complaints Management Procedure
NDIS Information and Transparency Obligations
To ensure compliance with NDIS funding and pricing policies, Palms Physiotherapy & Allied Health requests the following from NDIS participants or their guardians:
NDIS Participant Number
NDIS Plan start and end dates
NDIS Funding details and management type
If Plan Managed, the Plan Manager's contact details
Should any of these details change, clients or their carers are required to inform us so we can maintain accurate reporting, which is necessary for ongoing funding.
Appointment Timing
Our standard appointments are typically 60 minutes (45 minutes of direct therapy and 15 minutes for reporting and planning).
If you arrive late, the session will still end at the scheduled time, and the full session will be charged. Once the appointment concludes, responsibility for the client reverts back to the parent, carer, or guardian present.
By adhering to these clear guidelines, we can provide a safe, efficient, and caring service to all our clients, ensuring that both NDIS participants and private clients receive the support they need to thrive.
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